Refund policy

2-Day Return Policy

At Neuvell Store, customer satisfaction is our priority. If you experience any issue with your order, you may request a return within 2 days (48 hours) of receiving your item.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • All original tags, accessories, and packaging must be included.
  • You must provide a valid proof of purchase or order confirmation.

How to Request a Return

To initiate a return, please contact us at:

Email: azmatseo47@gmail.com
Phone: +92 343 8940979

Please note that all approved returns must be sent to the following address:

Return Address:

Neuvell Store
Rawalpindi, Punjab 46000
Pakistan

Phone: +92 343 8940979
Email: azmatseo47@gmail.com

When contacting us, please include:

  • Your Order Number
  • A brief description of the issue
  • Clear photos of the product (if applicable)

Once your return request is approved, we will provide you with detailed instructions on how and where to send your item.

Please Note: Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product
  • A defective item
  • The wrong item

Please contact us within 48 hours of delivery. We will review your case and arrange an appropriate replacement or refund if your claim is approved.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used or damaged items caused by customer misuse
  • Customized or personalized products
  • Beauty and personal care products
  • Perishable goods (such as food, flowers, or plants)
  • Hazardous materials, flammable liquids, or gases
  • Sale or clearance items
  • Gift cards

If you have any questions regarding a specific product, please contact our support team before making a purchase.

Exchanges

If you wish to exchange an item, please request a return first. Once your return is approved, you may place a new order for the desired product.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at:

Email: azmatseo47@gmail.com
Phone: +92 343 8940979