Shipping policy

Last Updated: August 5, 2026

Welcome to Neuvell. We are committed to delivering your orders quickly, safely, and efficiently across Pakistan. Please review our Shipping Policy before placing your order.

Shipping Coverage

Neuvell proudly delivers to all major cities and most regions across Pakistan through trusted courier partners.

Order Processing

  • Orders are processed within 1 business day after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is confirmed, you will receive an order confirmation notification.

Estimated Delivery Time

Our standard delivery times are:

  • Major Cities: 2–4 Business Days
  • Other Areas: 3–7 Business Days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or remote delivery locations.

Shipping Charges

  • Shipping charges (if applicable) are clearly displayed during checkout before payment.
  • Free Shipping may be offered on selected products or during promotional campaigns.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) in eligible locations throughout Pakistan. Please ensure someone is available at the delivery address to receive and pay for the order.

Order Tracking

Once your order has been dispatched, tracking details will be provided (where available), allowing you to monitor your shipment's progress.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address and contact number. Neuvell cannot be held responsible for delivery delays or unsuccessful deliveries resulting from incorrect or incomplete information.

Delivery Attempts

Our courier partner may make multiple delivery attempts. If delivery is unsuccessful and the parcel is returned to us, additional shipping charges may apply for reshipping the order.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, unforeseen circumstances beyond our control may occasionally cause delays. We appreciate your patience and understanding.

Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, please contact our customer support team within 24 hours of receiving your order. Kindly provide your order number along with clear photos (if applicable) so we can resolve the issue as quickly as possible.

Need Assistance?

If you have any questions regarding shipping, delivery, or your order, our customer support team is always ready to assist you through the contact information provided on our website.

Thank you for choosing Neuvell. We appreciate your trust and look forward to providing you with a smooth, reliable, and enjoyable shopping experience.